Systems Engineer - International Voice Process

Walk-in on Saturday 13th July 2016Timing: 2:00 PM - 4.00 PMVenue: BangaloreCapgemini -162 (P) & 165 – 170(P), EPIP Phase II, Whitefield, Bangalore 560 066Desired Candidate ProfileWe would like to meet candidates interested for Technical Support along with proficiencies in the following areas: Should have excellent communication and English speaking skillsShould have good interpersonal skills and ability to perform under pressureBasic computing skillsWilling to work in a Technical Inbound voice processJob Description:Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone serviceSupport customers across Telecommunication, Financial Services, Healthcare and Technology verticalTroubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.Meet customer requirements through first contact resolutionClarify customer requirementsProbe for and confirm understanding of requirements or problemGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyShould not have any active backlog Candidates must be open to relocate to any location and work in night shifts Candidates must be available to join immediatelyCandidate must have good English written / verbal communication skills. Coupled with good English language comprehension Required DocumentsOne (1) updated copy of your resumeMark sheets of 10th, 12th and under graduation course up to 8th semester (Photocopy).Two (2) passport size photographsOriginal and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card