Systems Engineer - Service desk/Technical support

Desired candidate profile:

Experience: Graduate Fresher's can apply BSc/Bcom/BBA/BBM/BA – 0.6 to 3 years of
experience can apply. No Technical Graduates
JD:- Act as a single point of contact for phone
calls and staff regarding IT issues and queries Receiving, logging and managing calls from
internal staff via telephone 1st line support - troubleshooting of IT
related problems from in-house software to hardware, such as Blackberrys,
Laptops, PCs and Printers Troubleshoot basic network issues Escalate unresolved calls to the L2 support
team Log all calls in the Service Desk Call
Logging system (HPSM) Take ownership of user issues and follow up
the status of issues on behalf of the user and communicate progress in a timely
manner To maintain a high degree of customer
service for all support queries and adhere to all service management principles
Update the entire team when a new
resolution identified, get the KEDB updatedWilling to sign the bond for 2 years Flexible for 24/7 shifts