Windchill Support Consultant 4 to7 Bangalore

Windchill  Support Consultant-4 to 7 Years/ Pune- Bangalore

We are looking to hire Windchill Support Consultant with 4– 7years of experience in Bangalore location.

Roles and Responsibilities

• Sound knowledge on Windchill 8.x,9.x,10.x system and Business administration
• Should have prior experience in handling L1, L2 & L3 production support
• Discuss all production support aspects with application development management.
• Provide technical support and troubleshoots issues.
• Develop relations with business community and the out sourced service providers if any
• Arrange, assign, adjust and monitor shifts to have apt coverage.
• Provide additional support to existing production support procedures.
• Interact with infrastructure, release management, change management, QA, DBA and application teams.
• Provide regular status reports to management on application status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Prioritize issues raised and resolve it accordingly.
• Coordinate escalation and resolution of major service issues.
• Report promptly to management and business partners regarding critical outages until resolution.
• Manage off-shore, outsourced vendor to an SLA and execution of critical situations.
• Allocate resources to resolve problems/incidents.
• Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects.
• Coordinate areas of communication within firm having impact on scope, budget, risk and resources.

Location : Bangalore

Experience :4 to 7 Years

PrimarySkills :

Windchill Support / Administration