Capgemini India conducting walk-in drive for Service desk profile - IMS on 2nd June at Ghaziabad

  • June 2, 2016
  • Ghaziabad - Uttar Pradesh
  • Inderprastha Engineering College, Plot No. 63, Site IV, Sahibabad Industrial Area, Ghaziabad-UP, Delhi-NCR Region (800 Meters from Vaishali Metro Station) | Contact person: Ajeet Kunwar Singh

Time: 09:45 AM
Job Location: Noida
Experience category: Freshers

Detailed Job Description:

Desired Skills:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a Technical voice process in a 24/7 environment 

Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Qualification & Criteria

  • Candidates must be graduating in 2016.
  • 10th and 12th – 60% & Above
  • Graduation ( Aggregate of all semesters till now) – 55% & Above
  • Should have no gaps in education
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates should be ready to execute 2 year service agreement
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension

 

Documents required:

  • One (1) updated copy of your resume
  • Mark sheets of 10th, 12th and under graduation course up to 5th semester (Photocopy).
  • Two (2) passport size photographs
  • Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card