Capgemini is organizing Walk-in Drive for BSc/BCA candidates graduated in 2015/2016 at Capgemini Bangalore

  • July 30, 2016
  • Bangalore
  • Capgemini 158-162 (P) & 165 – 170(P), EPIP Phase II, Whitefield, Bangalore 560 066, INDIA | Contact Person - Ramya Narayana

Detailed Description:

Job Location: Bangalore

Time: 9.00 AM to 11:00 AM

 

Documents Required:

  • One (1) updated copy of your resume
  • Mark sheets of 10th, 12th and under graduation course up to 6th semester (Photocopy).
  • Two (2) passport size photographs
  • Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card

Detailed Job Description:

Qualification & Criteria

  • Candidates must be graduating in 2016.
  • 10th and 12th – 55% & Above
  • Graduation – 50% and above
  • Should have no gaps in education
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension

Desired Skills:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment 

Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy