Drive for ITIL Process Consulting on 7th February

  • February 7, 2015
  • Bangalore / Mumbai

Drive location: Bangalore / Mumbai
Time: 10:00 AM to 3:00 PM
Job location: Bangalore / Mumbai


Capgemini India Pvt Ltd.
M3, Ground Floor, Plant 2, Godrej IT Park,
Godrej & Boyce Compound, L.B.S Marg,
Vikhroli (West), Mumbai 400 079.
Contact Person: Nandita Singh
Capgemini India Pvt Ltd.
Gate no 2 - Crescent 2, 2nd Floor
Prestige Shantiniketan, Sadaramanagala Village,
Whitefield Main Road,
Bangalore South Taluk,
Bangalore - 560 048
Contact person: Varadaraj P Ashrit

Job Description:

Role & Responsibilities
  • Executing end to end consulting projects based on ITIL / ISO 20000 / CMMI SVC 
  • Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials 
  • Facilitate integration of tools, processes and SLA / KPI’s 
  • Define measurement framework for SLA/KPI’s 
  • Active contribution in Pre-sales activities and customer relationship management 
  • Active contribution in sales and brand building 
  • Ownership of client engagements and quality deliverables 
  • The job may involve short-term, medium term travel to customer locations globally / domestic 
  • Contribute best practices to knowledge repository 
  • Mentoring ITIL consultants 
Specification / Skills / Experience 
Background in ITIL, process definition, compliant to ITIL framework 
Excellent communication skills - Both Oral and Written 
Desired Qualifications/ Certifications
  • Should have executed end to end consulting assignment which includes Gap analysis, Process Definition, implementation road map and auditing 
  • Knowledge on Application Maintenance lifecycle and Transition 
  • Experience in interaction with clients 
  • Excellent communication, interpersonal & presentation skills Desired Skills & Experience 
  • Certified ITIL Expert or at least 2 Intermediate modules 
  • ISO/IEC 20000 Implementer / Lead auditor 
  • At least 2 years experience in ITIL consulting 
  • Experience in delivering ITIL training sessions 
  • Assessment/auditing skills 
  • Experience/expertise/exposure to other related frameworks and standards like ISO 9001, Six Sigma, COBIT, CMMi SVC etc will be an added advantage

Documents required:

  • Updated Resume
  • 2 Passport sized photographs
  • Photo ID