Interview Time: 10AM - 2PM
Job Location: Pune
- Updated Resume
- 2 Passport sized photographs
- 1 photo identity proof
Detailed Job Description:
- Required application support 24*7 resources
- Upto 5 years of experience ( Preferably more than 3 years of experience) on Application Support and Maintenance in Microsoft Technology /JAVA / Database centric applications
- Hands on experience on Problem management, Incident Management and Change management
- Hands on experience on L2 / L3 support activities
- Should be good in analyzing, documenting and reporting the incidents
- Should have good learning skills and apply technologies to resolve problems
- Knowledge of ITIL and industry best practices.
- Ability to work in a team as well as an individual in a 24*7 support mode with strict SLA adherence.
- Ability to work under pressure and maintain deadlines.
- Strong oral and written communication skills are essential.
- Strong in documentation, reporting and escalation processes
- Exposure to retail market, especially to Quick service restaurant domain will be added advantage