Walk in drive for B.Sc & BCA candidates graduated in 2015/2016 for Service Desk profile on February 8, 2017 at Capgemini Mumbai

  • February 8, 2017
  • Mumbai
  • Capgemini India Pvt.Ltd M7 2nd floor, Godrej Compound, LBS Marg, Vikhroli west, Mumbai 400079 Mumbai, Maharashtra. Landmark : Next to CCD, CITI band ATM

Interview Time: 11AM - 4PM

 

Job Location: Noida and Bangalore

 

Documents required:

  • Candidates must bring their updated resume along with photograph , govt Id proof ,marksheets (10th, 12th and Graduation ) & degree certificate to the Venue on date of event.

 

Level: Fresher

Detailed Job Description:

Criteria

  • Candidates must be graduating in 2015 / 2016
  • 10th and 12th – 55% & Above
  • Graduation – 50% and above (Aggregate of all six semesters)
  • Should have no gaps in education
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills & good English language comprehension

Description

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment