Walk in drive for Service desk (Bsc, BCA, BBM, B.com, BBA - 2015/2016/2017) on April 24, 2017

  • April 24, 2017
  • Bangalore
  • Reva University Rukmini Knowledge Park , Kattigenhalli , Yelahanka , Bangalore 560064 | Contact person: Geetha Mruthyunjay

Time: 10:00 AM to 1:00 PM

 

Job Location: Bangalore/ Noida

 

Documents required:

  • Highest Degree Mark Sheet and Certificate
  • Please carry UG mark sheets and Degree Certificate
  • 10th & 12th  Mark Sheet.
  • Updated Resume
  • Driving License/ Passport/ Aadhar Card.
  • Passport Size Photographs 

Detailed Job Description:

Qualification & Criteria : 

  • Candidates must be graduating in 2016.
  • 10th and 12th – 55% & Above
  • Graduation – 55% and above
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension

Desired Skills:                                                                                                                                                                                                                                                                         

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment

Job Description:                                                                                                                                                                                                                                                                       

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy