Walkin drive for Service desk profile at Bangalore on June 6

  • June 6, 2016
  • Bangalore
  • City Engineering college, Doddakallasandra, Kanakpura Road, Next to ISKON Gokulam Apartments, Bangalore-560062 | Contact person: Ajeet Kunwar Singh

Drive Location: Bangalore

Time: 9 AM

Job Location: Bangalore

 

Detailed Job Description:

Excellent Opportunity for BCom/BBA/BMS/BSc/BA/BCA candidates graduating in 2016                                                                                                      

Desired Skills:

•         Should have excellent communication and English speaking skills
•         Should have good interpersonal skills and ability to perform under pressure
•         Basic computing skills
•         Willing to work in a Technical voice process in a 24/7 environment 
 
 

Job Description:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries  over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy
 

Qualification & Criteria

• Candidates must be graduating in 2016.
• 10th and 12th – 60% & Above
• Graduation ( Aggregate of all semesters till now) – 55% & Above
• Should have no gaps in education
• Candidates must be open to relocate to any location and work in night shifts 
• Candidates should be ready to execute 2 year service agreement
• Candidates must be available to join immediately 
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
 
 

Documents required:

Required Documents
• One (1) updated copy of your resume
• Mark sheets of 10th, 12th and under graduation course up to 5th semester (Photocopy).
• Two (2) passport size photographs
• Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card