Case Management – Managing chaos: unstructured processes and dynamic BPM

| Point of View

Unstructured processes and dynamic BPM

Organizations increasingly need to deal with unstructured processes that ordinary Business Process Management (BPM) solutions were not designed to cope with. Case Management is a way to govern and control these unstructured processes, but Case Management solutions can be challenging to develop. Developing Case Management around a BPM solution – preferably in conjunction with an Enterprise Content Management system – solves many of the problems. Companies that have used this approach are already reporting significant benefits.