Regardless of how your customers choose to contact you, satisfy their needs the first time with a multi-channel, virtualized contact center. Odigo is that unique cloud solution, which cuts your costs and improves the customer experience you deliver all in one.
Catering to Customers in the Digital Age
Today, customers expect to interact with organizations not only by phone or mail, but also via e-mail, web chat, social media and mobile apps.
For many organizations, managing customer contact efficiently every time is a challenge. They need a solution that consistently delivers a positive customer experience across channels to drive differentiation, customer satisfaction and loyalty.
A Multi-channel Strategy Delivered from the Cloud
Odigo is a pay-per-use, cloud-enabled solution that redirects customer requests to the right resource from any channel.
It enables you to:
- Reduce infrastructure costs
- Develop and implement a coherent, multi-channel strategy
- Respond differently to specific customer segments and request types
- Prioritize certain channels
- Achieve convergence between voice and web
- Compatibility with all Customer Relationship Management (CRM) systems
- High levels of availability, guaranteed by strict service-level agreements
- Intuitive interfaces for end users and managers
- Implementation within weeks
Changing the Face of Customer Service
Over 100,000 customer service representatives around the world already use Odigo. In fact, nearly 15,000 agents use it simultaneously to better manage customer contact. Our clients in all sectors across Europe include:
- Pôle Emploi
- Swiss Life
- Virgin Mobile