Business Transformation Enabling Customer Engagement
Topics for Panel Discussion & Expert Interaction are:
Panel Discussion – “IT Trends in the Changing Business Landscape”
The panel will discuss the needs of social, analytical and communicative era and how the products and services developed by IT & ITES organizations are being transformed in accordance with these shifting market trends. Discussions will focus on technology changes and its subsequent impact on organizational strategy for adequate decision-making. Paradigm shift in organizations for alignment with these strategic objectives through Transformation programs with focus on Service Delivery ( launch of enhanced delivery models, process improvements, Measurement & KPI programs, tools, automation, etc) and People Management ( Capability assessment, Trainings, Leadership, etc) are evident in Industry.
Talking Point: “Is Customer Behaviour driving IT or vice-versa?”
In today’s scenario, IT Suppliers need to analyze vital business patterns of customers and work towards service offerings & optimizing deliverables for maximizing returns.
With these changing models, customers expect IT & ITES companies to provide solutions that leverage on Industry best practices and address growth in their top-line and bottom line. Uniqueness of this session lies in an interesting & thought-provoking debate by two competent groups with their viewpoints on respective topics.
Mitta RoutVice President, Corporate Head - Process Innovation & Excellence at Capgemini India
Somnath ChatterjeeSenior Vice President, Capgemini
Capgemini India’s Process Consultancy Group (i.e. CATALYST) has effectively conducted Communiquér events across South & West zones i.e. at Bangalore and Pune respectively since last 3 years, which was well-attended by more than 200 companies. COMMUNIQUER event provided a brilliant platform for Senior management, Delivery Managers and QA professionals from diverse organizations to congregate, communicate and contribute with their experiences on process improvements for meeting organizational needs.
Riding high on our earlier accomplishment, we are delighted to announce our upcoming Communiquér 2014 event for the first time in Eastern Zone at Kolkata.
At Capgemini’s Communiquer 2014, you can:
- Identify the emerging trends in IT/ITES Industry with focus on social, analytical & communicative era
- Receive expert advice for embarking on a Business transformation journey to enable Customer Engagement
- Discover the most recent trends and industry best practices by networking with your peers and industry experts
|Agenda Items||Timing (HRS.)|
|Registration||09.00 to 09.45|
|Inauguration & Welcome Address||09.45 to 10.00|
|Panel Discussion - IT trends in the changing Business Landscape||10.00 to 11.00|
|Experts Connect Zone Visit (& Tea Break)||11.00 to 11.30|
|Process Optimization for effective delivery (Lean Six Sigma) - A Capgemini Case Study||11.30 to 11.50|
|Implementation of Integrated ISO Standards for meeting Business Expectations- A Capgemini Case Study||11.50 to 12.10|
|Talking Point - Is Customer Behavior driving IT or vice versa?||12.15 to 13.00|
|Vote of thanks||13.00 to 13.15|
|Lunch & Networking||13.15 to 14.00|
About the event:Communiquer 2014, a half a day conference on “Business Transformation Enabling Customer Engagement” will be held on 8th August 2014, Friday, at Kolkata followed by a networking lunch.
With theme of the session being “CONNECT INNOVATE RESONATE” vital focus will be on listening & understanding organizational synergies in IT/ITeS through improvements achieved by leveraging Industry Best Practices coupled with Process set-up and transformation programs.
- Understand and expose your organization to the latest Industry trends and upcoming Opportunities
- Experience the power of Process Excellence in increasing value to the customer through real life examples
- Collaborate and share your challenges in a wider forum of Experts from the Industry
Listen, understand and engage with professionals who have worked with global clients in driving their transformation and solving process, quality and service delivery issues.
Key Take away from the Event
- Share and learn the latest trends and best practices in IT and ITeS Industry
- Get enabled to begin a journey of business transformation for enhanced customer experience
- Understand which process approach and methodologies are more useful in your business environment for customer engagement
Network with your peers, industry experts and leverage on their insight to launch your improvement and transformation journey.
Who should attend:The event is for Senior Management, Delivery Managers, Quality and Process Improvement professionals who are key decision makers and Implementers of Process Excellence& Transformation programs to meet customer expectations and manage competitiveness.
About Us:Capgemini’s Trans-Quality Services Team (CATALYST) enable organizations drive Process Excellence and Business Transformation through collaboration and strategic guidance & assist them in their journey of continuous process improvement.
The CATALYST team brings in a perfect blend of practitioner’s experience and a consultant’s expertise having handheld organizations in rolling Process Oriented Solutions.