Connaissance - Capgemini Service Management Conference - 2015

Accelerating Growth & Delivering Value

Rapidly changing technology trend, increasing customer expectations and competition, it has become foremost important to provide effective and efficient services to our customers. Smart solutioning to problems and effective training environment will work as catalyst in winning the customer satisfaction. Capgemini hereby present their Service Management Conference - “Connaissance”, which is scheduled to be conducted on 22-Sep-15 in Bangalore. Come and be a part of discussions which are aligned to provide details on emerging trends, operational excellence and changing customer needs.

Event Details

Date:
22nd September 2015 (Tuesday)

Time: 
3:30pm to 8:30pm
(followed by networking dinner)

Venue: 
Alila Bangalore Hotel, Whitefield, Bengaluru
560 048, INDIA
Registration Enquiries
Mayank Dalal
Cell no : +91-9920465051


Denis Jackson
Cell no : +91- 9916325676
               +91- 9930072278


Somnath Kumar
Cell No: 09968517458
 
Or write us on : 
processconsultancy.in@capgemini.com

 

Topics for Panel Discussion & Expert Interaction are:

1.   Panel Discussion - Service Management  - A New Horizon

The panel will discuss the needs of social, analytical and communicative era and how the products and services developed by IT & ITES organizations are being transformed in accordance with these shifting market trends. Discussions will focus on Emerging Trends on Service Management, Operational Excellence and its impact on organizational efficiency and changing Customer needs.

Moderator : Mitta Rout, Senior Vice President, Corporate Head - Process Innovation & Excellence at Capgemini India

Mitta Rout has over 23 years of Industry experience with deep insight into a wide array of Quality Frameworks and Methodologies. An international speaker, Mitta has delivered keynote speeches, workshops, and led organizational change initiatives across Europe, UK and APAC. Mitta is a certified Master Black Belt and a thought leader on emerging industry trends on value generation and industrialization. 





Panelist: Vora Krishnamurthy, Financial Services, Vice President, Capgemini India 

Vora Krishnamurthy
 has over 24 years of experience in the IT industry providing Application Lifecycle Services to several Fortune 500 organisations.  Proven track record in heading delivery operations for large engagements covering various services like across the Run & Change lifecycle. VK has extensive consulting and management experience in Production Support services with accomplishments in service strategies and achieving operational excellence.  Expert in ITIL V3 with Incident, Problem, Change, Configure and Release Management skills.





Panelist: Rangaraj Sriramulu, Business Transformation, Director Capgemini India

Rangaraj Sriramulu has over 22 years of Industry experience across multiple industries with last 10 years focused on Business Transformation in IT/BPO. Proven track record in driving Business Transformation and Change Management. Managed 100+ resources across multiple Business sectors and diverse cultures with a focus on Business Transformation, Business Analytics and Compliance. Certified Six Sigma Master Black belt, PMP, ITIL V3





















Moderator : Mitta Rout, Senior Vice President, Corporate Head - Process Innovation & Excellence at Capgemini India


Mitta Rout has over 23 years of Industry experience with deep insight into a wide array of Quality Frameworks and Methodologies. An international speaker, Mitta has delivered keynote speeches, workshops, and led organizational change initiatives across Europe, UK and APAC. Mitta is a certified Master Black Belt and a thought leader on emerging industry trends on value generation and industrialization. 
Panelist: Vora Krishnamurthy, Financial Services, Vice President, Capgemini India 

Vora Krishnamurthy
has over 24 years of experience in the IT industry providing Application Lifecycle Services to several Fortune 500 organisations.  Proven track record in heading delivery operations for large engagements covering various services like across the Run & Change lifecycle. VK has extensive consulting and management experience in Production Support services with accomplishments in service strategies and achieving operational excellence.  Expert in ITIL V3 with Incident, Problem, Change, Configure and Release Management skills.
Panelist: Rangaraj Sriramulu, Business Transformation, Director Capgemini India

Rangaraj Sriramulu has over 22 years of Industry experience across multiple industries with last 10 years focused on Business Transformation in IT/BPO. Proven track record in driving Business Transformation and Change Management. Managed 100+ resources across multiple Business sectors and diverse cultures with a focus on Business Transformation, Business Analytics and Compliance. Certified Six Sigma Master Black belt, PMP, ITIL V3

 

2.   Solutions Studio

a.     SM Scenario Based Games or Quiz
b.     I-Pro Problem to Solution Mapping brief using case studies
c.     Explore Digital Studio – iPro Resolve
d.     Connect with experts @ iExpert


3.   Knowledge Feed - Best Practice Sharing Session - Implementing SIAM model in Service Management




At Capgemini’s Connaissance 2015, you can:

  • Engage with the experts to understand the latest Industry trends in service management portfolio.
  • Get enabled to begin a journey of Operational Excellence.
  • Understand the training needs to provide effective and efficient services to customers.

Timings (Hrs.)

Agenda

15:30 – 16:00   Registration Formalities
16:00 – 16:15   Inauguration & Welcome Address 
16:15 – 17:15   Panel Discussion
17:15 – 18:00   Solutions Studio
18:00 – 18:15   Tea / Refreshments & Networking
18:15 – 19:15   Knowledge Feed – Best Practices Sharing
19:15 – 19:30   Lucky Draw and Vote of thanks
19:30 – 20:30   Dinner & Networking

About the event:

Connaissance: Capgemini SM Conference - 2015,  a half a day conference will be held on 22nd September 2015, Tuesday, at Bangalore followed by a networking lunch and networking dinner.

With  theme of the session being “Accelerating Growth & Delivering Value” vital  focus will be on listening & understanding organizational synergies in IT/ITeS through improvements achieved by leveraging Industry Best Practices coupled with Process set-up and transformation programs. 


Key Take away from the Event

  • Share and learn the latest  trends and best practices in Service Management
  • Collaborate and share your challenges in a wider forum of Experts from the Industry
  • Experience the power of Process Excellence in increasing value to the customer through real life examples
  • Listen, understand and engage with professionals who have worked with global clients in driving their transformation and solving process, quality and service delivery issues.
  • Commence organizational  journey of business transformation for enhanced customer experience
  • Understand which process approach and methodologies are more useful in  your business environment for customer engagement
  • Network with your peers, industry experts and leverage on their insight to launch your improvement and transformation journey.


Who should attend?

The event is intended for Senior Management, Account Managers, Delivery Manager, Quality Assurance professionals and delivery members who work towards meeting & exceeding customer expectations ongoing basis.

About Us:

Capgemini’s Trans-Quality Services Team (CATALYST) enables organizations to drive Process Excellence and Business Transformation through collaboration and strategic guidance & assist them in their journey of continuous process improvement.
The CATALYST team brings in a perfect blend of practitioner’s experience and a consultant’s expertise having handheld organizations in rolling Process Oriented Solutions.