Olivier Mathelot

Olivier Mathelot
Expert in Digital Customer Experience Strategy and Design
Member of : Banking, Insurance

Part of the Capgemini DCX community Financial Services, Olivier helps his clients to design and deliver the frictionless customer experiences that help to compete with challenger and fintech offering. Since 2013, his research and lifelong cursus (MIT Sloan School of management) have been focused on how to design and orchestrate methodologies, corporate processes and teams to create matchless customer experience & customer-centric offerings delivered through world-class digital ecosystems.

Contact me My experience

My experience

  • Senior Manager- Digital Customer Experience Financial Services
    @ Capgemini
    In March 2017
  • CX Strategist / Managing Partner
    @ Information Technology and Services
    From March 2014 to October 2016
  • Product & Marketing Director
    @ Telecommunications
    From August 2011 to March 2014
  • Principal Consultant
    @ Management Consulting
    From February 2004 to August 2011
  • Managing & MarCom Consultant
    @ Marketing and Advertising
    From February 2004 to May 2009
  • MarCom Consultant - Senior Project Manager
    @ Public Affairs
    From September 2002 to January 2004
  • CX Analyst & Business Manager
    @ Information Technology and Services
    From June 2000 to September 2002

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