Natalie Griffiths

Natalie Griffiths
Expert in Digital Customer Utilities

I work within the Customer Experience & Analytics practice and lead the Digital Utilities Customer Centre of Excellence. As an experienced business leader my focus is all things customer incl. Defining understanding through segmentation, journey mapping and market analysis; determining a strategic approach (optimising profitability); designing propositions; and overall creating a transformational customer experience. All of which to be delivered (where possible) with digital as an accelerator.

Contact me My experience

My experience

  • Managing Consultant, Digital Cutomer Exprience
    @ Capgemini Consulting
    In July 2014
  • Director / Owner
    @ Marketing and Advertising
    From February 2010 to July 2014
  • Head of Digital and Customer Marketing
    @ Utilities
    From April 2012 to August 2013
  • Head of Planning (Comms)
    @ Oil & Energy
    From September 2008 to February 2010
  • Strategic Planning Manager
    @ Oil & Energy
    From August 2007 to September 2008
  • Market Development Manager
    @ Oil & Energy
    From October 2005 to August 2007
  • Marketing Manager, Customer Marketing
    @ Utilities
    From October 2004 to October 2005
  • Partnership Marketing Manager
    @ Utilities Firm
    From January 2002 to October 2004

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