How Collaboration in a Complex Outsourcing Situation Really Works

| Client story

Capgemini helps DHL take over the Spare Parts Management operation of high-tech major.

“Having a truly collaborative relationship with Capgemini was essential to making this project a success.”
Gert Vriend, Director of Business Development, DHL Exel Supply Chain

The Situation

The European unit of a global high-tech company needed more flexibility and coordination in its spare parts management supply chain. Factors to consider included cost productivity, management development, risk mitigation, leverage, as well as deciding whether it should remain a core responsibility for the company.

The Solution

The company decided that outsourcing its entire spare parts management operation would allow it to focus on core activities instead. DHL was asked to take over the operation. DHL in turn asked Capgemini to help define and implement the best solution.

The Result

Using a full suite of SAP products together with Capgemini’s outsourcing services, DHL was able to complete a phased rollover of the high-tech company’s spare parts operation to its own operation with no disruption in services to the market. The company is already seeing significant year-on-year cost reductions.