How Digital are You? Our perspective on digital transformation in the insurance industry

| Point of View

The future for successful insurance companies

With an increasingly complex regulatory environment and the fastest-changing consumer ever, the need for insurers to reassess digital capabilities and agility has never been greater.

But even though insurance companies understand the importance of digital transformation, few are capitalizing on the opportunity. When it comes to the “why”, the message has definitely landed with CxOs, but the debate is quickly moving to the “what” and the “how”.

Clearly, opportunities are being developed based on the internal and external benefits: primary areas are those that impact top line or brand value, ranging from improving customer experience to introducing new product offerings.

Digitization is not just about customer acquisition but also transforming internal processes and leveraging the power of data. These are ultimately the engines that drive organizational performance.