In today's digital world, the customer is not just always right; the customer is always on.
Customer expectations for personal service and instant feedback across a whole range of devices have soared. When it comes to customer engagement, the ability to make the right decisions and take the right actions based on a consistent and meaningful view of each customer is critical for success.
Come to IBM Amplify 2015, May 11-13 in San Diego, California to see how Capgemini can help you deliver the engagement your customers expect and your business requires leveraging IBM technology
Session 1260 is scheduled Tue, 12-May at 04:45 PM - 05:45 PM.
Consumer Product and Retail Organizations need to view demand holistically, possess agile order replenishment mechanisms and control new cost levers without diluting competitive value. Capgemini’s Intelligent Orchestration and Commerce solution leverages JDA’s intelligent optimization products technologies and IBM Sterling Order Management to provide an agile planning and execution platform to meet today’s supply chain challenges.
Capgemini’s will be showcasing its solutions in Digital customer experience and e-commerce fulfillment.