We're delighted to be a Grande Sponsor of Oracle OpenWorld 2013, Oracle's premier customer and partner event offering attendees access to Oracle's portfolio of software, platforms, solutions, and services. Capgemini, an Oracle Diamond partner, will be profiling our innovative joint initiatives with Oracle including Cloud, Big data, and Customer Experience solutions.
David DuCharme – NA Utilities Leader, Capgemini
Oracle Utility Architectures for Pushing the Boundaries of Size and Scope [CON10639]
Monday, Sept 23, 1:00 pm - 2:00 pm, St Francis Westin, Georgian Room
The utility industry is forced to change quickly. We consolidate our technical environments to support more devices and customers with one platform and also require our technical environments to provide flexible support for new regulated and unregulated business functions. This session explores why leading utilities in Europe are selecting Oracle solutions to meet these complex business challenges, the lessons learned from these experiences, and why they are relevant to utilities in North America and around the globe. It also discusses how Capgemini creates flexible and open Oracle architectures that enable utilities to consolidate numerous vendors and device types in the field and also to scale to 15 million endpoints and beyond.
No Requirements: The Art of Oracle Applications at Cloud Speed [SBH11113]
Tuesday, Sept 24, 11:30 am - 12:00 pm, Moscone South Exhibit Hall, Booth 739Ron Tolido – Senior VP and CTO of Continental Europe Apps2, Capgemini UK Plc
The cloud has set a new benchmark for making easy, quick, and flexible solutions available to businesses. With this comes new ways of designing and building on the next generation of SaaS solutions. It’s a “catalog first” world in which requirements don’t matter as much as they used to. Instead, the focus is on high-value scenarios, working prototypes of the actual solution, and risk-driven sprints. A business can implement a new SaaS application in six to seven weeks, at “cloud speed.” In this session, Capgemini shares firsthand experiences and outlines unique, extreme methodologies for implementing Oracle Cloud enterprise applications.
Enabling an All-Channel Experience [CON8376]
Tuesday, Sept 24, 11:30 am - 12:30 pm, Moscone West 3000Brian Girouard – Vice President, Capgemini
Scott Meyers – Industry Principal Retail & CG, Oracle
Cassandra Moren – Sr.Director of CG Industry Marketing, Oracle
Shoppers are no longer loyal to an individual channel but rather to an experience across all channels. They expect to shop across multiple platforms and devices—and they expect to quickly find what they want. This requires consistency and convergence among different technologies, but providing a seamless experience across many channels is challenging for retailers. This session offers insights to help companies enable an all-channel experience for their consumers. The presentation highlights findings from Capgemini's "Digital Shopper Relevancy" and "Future Value Chain 2022" research studies and discusses various customer experience initiatives under way, including a consumer engagement protocol, OCommerce, and distributed order orchestration.
Delivering Shared Services with Oracle EBS and BI Applications [CON11501]
Wednesday, Sept 25, 1:15 pm - 2:15 pm, Moscone West 2000Giles Cuthbert – Vice President, Capgemini
Capgemini’s One Oracle project is leveraging the Oracle product stack for the benefit of London’s citizens. This is an implementation of Oracle EBS, and OBIEE Applications and SOA as a shared service for 6 local councils in London using Capgemini’s branded T-Gov proposition. This model is a very interesting project aimed at reducing cost and delivering services in a multi-tenanted model which revolutionizes local government delivery of services by ensuring a consistent system and model which will build in a drive for better quality for each council. Other additional councils are now lining up to join in this model.
Web Security Vulnerability Remediation in Legacy Java Web Applications [BOF5847]
Tuesday, Sept 24, 5:30 pm - 6:15 pm, Hilton Golden Gate Room 6/7/8Wilson Rao – Capgemini
Gopal Padinjaruveetil – Chief Application Security and Compliance Architect, Capgemini
The application layer has now become the most preferred attack surface, and remediation in large legacy Java applications is becoming a challenge. Also the attack vectors keep changing for critical attacks such as cross-site scripting. A need for a consistent configurable way of fixing vulnerabilities in Java code without making any significant changes to the underlying application code led to the creation of the approach that this session discusses.
Case Management with Oracle Business Process Management Suite [CON9839]
Thursday, Sept 26, 11:00 am-12:00 pm, Marriott Marquis, Foothill F
Leon Smiers – Oracle Solution Architect, Capgemini N.V
Organizations increasingly need to deal with unstructured processes that business process management suites are not designed to cope with. Using case management is a way to govern and control these unstructured processes, but case management solutions can be challenging to develop. Developing case management around a BPM solution, preferably in conjunction with an enterprise content management system, solves many of these problems. Learn more in this session.
General Session: Perspective on Today’s Utilities and the Industry Vision for Tomorrow [GEN10638]
Monday, Sept 23, 10:15-11:45 am, Westin St. Francis, Georgian
Rodger Smith – SVP & GM Oracle Utilities, Oracle
Managing big data and keeping it secure. Extracting value via analytics. Improving smart meter and grid initiatives. Providing quality customer experiences. Achieving operational efficiency. These issues are mission-critical to a utility’s success. This utilities general session reviews the latest on the challenges utilities are facing and what the future of technology innovation looks like. Learn about how important the right combination of industry-specific applications, hardware, middleware, and partner relationships is to customer satisfaction and performance excellence. The speakers share their perspectives for the industry today and vision for tomorrow.
Intelligence-Led Public Safety Solutions, Part 2 [CON10046]
Wednesday, Sept 25, 4:15 pm – 5:15 pm, Westin St. Francis, Elizabethan C/D
Pawel Plaszczak – CEO, GridwiseTech Sp. z o.o.
Cindy Schwimer – Executive Director, Public Safety Solutions, Oracle
Mike Armagost – Technical Director, Oracle
A continuation of the public safety solutions showcase and roundtable, this session features innovative approaches to solving modern challenges for justice and public safety. It explores how customers and partners are modernizing their infrastructure and building advanced systems for identity management, big data and analytics, case management, and mobility.
Customer Engagement Transformation in the Utilities Industry [CON9631]
Wednesday, Sept 25, 11:45 am-12:45 pm, Moscone West 3000
Martin Dunlea – Global Industries Lead Utilities IBU, Oracle
New digital technologies like smart metering and smart homes, together with the rise of mobile connectivity and social media, are playing a major role in transforming how utilities and customers interact. Capgemini with Oracle can help you improve customer experience by leveraging digital technologies like social media, mobility and analytics.
Engage and Acquire Consumers, Integrate Loyalty, Retain Dormant Customers, Respond with Agility
Monday, Sept 23 - Wednsday Sept 26, Moscone West, Level 3, Industry Showcase
This demonstration showcases a host of Oracle customer experience applications and technology in conjunction with Capgemini's e-commerce solution. These solutions work together to deliver relevant and personalized retail consumer interactions across social, web, mobile, and in-store channels, delivering added value in the area of customer experience and speeding the time to value for customers.
Monday, Sept 23 - Wednsday Sept 26, Moscone West, Level 3, Industry Showcase
This demonstration showcases Oracle's customer experience solution for utilities. The solution provides cloud-based customer sentiment monitoring to deliver personalized marketing and customer care, enhanced through analytics and visualization. Oracle's customer experience solution for utilities enables you to develop cross-channel and multichannel customer loyalty programs to increase customer satisfaction and market share.