PegaWORLD 2014

  • June 8, 2014 to June 10, 2014
  • Washington DC, United States
  • Gaylord National 201 Waterfront St, National Harbor, MD 20745

Join Capgemini at the Industry’s leading BPM conference, PegaWORLD 2014, to be held June 8-10, 2014 in Washington D.C. Capgemini will shine as a Diamond sponsor at the event which includes a booth where we will showcase the following demos:

Merchant Onboarding

The merchant onboarding process is a time-consuming, inflexible and costly operation which involves disparate systems with multiple user interfaces. The ability to offer a faster and lower cost solution gives a competitive edge by lowering barriers for merchants to switch acquirers, and providing merchants the ability to onboard new locations quickly and easily.

Wealth Management Desktop

An average investment advisory firm has 20-35 FA facing applications/tools with partial/no integration and no single entry point. The Advisor Desktop is an optimized end-2-end solution that increases advisor productivity, improves advisor satisfaction and retention, resulting into increased client confidence and trust.

Contact Center Transformation/Omni-channel Customer Experience

Improving Customer Experience is a key differentiator to retain and improve the customer spending amount. Key challenges are the silos of disparate systems across the enterprise.

The Capgemini Customer Interaction Efficiency solution is a complete End to End solution hosted by Capgemini along with Odigo (Capgemini’s multichannel interaction solution) integrated with Pega.

Conflict Minerals ICMS

With Pega Integrated Case Management, organizations can achieve conflict minerals attestation compliance by gaining visibility into the Systems of Record relevant to the discovery and recording of the origin of materials and mandated due diligence through multiple dynamic, flexible, asynchronous model driven processes to serve compliance objectives.

Manufacturing Product End-of-Life

Manufacturing organizations, particularly high tech manufacturing, tend to find themselves inundated when the time comes for a product or part to be completely retired to make way for the new. With Pega, the Product End-of-Life, and all of its confusing, multithreaded activities can become coordinated, visible, and rapid.

In addition to the booth activity we will also host 2 breakout speaking sessions:

Merchant Onboarding

Gaurav Mathur

Customer acquisition is key to the growth of any financial institution. Key challenges for today’s Customer Origination Systems include managing Disparate Systems for different product lines, maintaining Legacy systems and Process, multiple areas manual Intervention in the workflow to name a few.

Institutions are seeking improvised Next generation onboarding solutions that can address the key challenges along with integrated regulatory control and enhanced features that can support multi channel interfacing and multi device compatibility

The ability to offer a faster, straight-through solution gives financial institutions a competitive edge by lowering the time to acquire a new customer and providing a seamless experience to customers and caseworkers alike.

Capgemini with its domain expertise on Originations and various A/R systems along with Pegasystems collaborated to build an end-to-end solution for Enterprise Customer Onboarding. Our Customer Onboarding solution helps leading financial Institutions to:

  • Capture Customer Information across multiple channels
  • Verify the application data and Perform real time fraud / duplicate / Address / Phone checks
  • Calculate Internal Risk score
  • Interface to Capture external fraud and credit bureau scores
  • Automated FATCA Compliance rules
  • Detailed underwriter portal
  • Straight through application processing
  • Real time and Batch mode Integration for Account setup in downstream systems

Date and time:

Tue, Jun 10th, 2:30 PM – 3:30 PM

Cisco’s Adaptive and Agile Global Service Supply Chain

Phil DeGuzman, Program Manager, Cisco
Monica Reckleben, Business Operations Manager, Cisco
Greg Price, iBPM Service Line Leader North America, Capgemini

Two years ago Cisco Global Service Supply Chain created a vision for a proactive organization; one that could build and provision services faster than ever before. Capgemini, Pega, and Cisco are crafting solutions to accelerate time to capability to address ever-changing market forces. In alignment with Cisco’s Adaptive Enterprise Model, GSSC has adopted Pega as a platform for real-time “Sense and Respond” capabilities for Global Service Supply Chain operations. Cisco will share the story of a Business Operations Platform, powered by Pega, and the continued journey towards adaptive and agile Service Supply Chain.

In this session you will learn:

  • Cisco’s model for the Adaptive Enterprise
  • Cisco’s Integrated Platform Approach to building out a Service Supply Chain Command Center
  • How the Organization is Transforming
  • Successes and Key Lessons Learned

Date and time:

Tue, Jun 10th, 11:15 AM – 12:15 PM

Learn how the world’s leading organizations are optimizing the customer experience and automating operations with BPM technology.

  • Discover how BPM drives customer success at the world’s best-run companies.
  • Take advantage of valuable, hands-on training classes-and deep-dive workshops.
  • Learn from industry experts who not only "show and tell", but "know and do".
  • Network with peers in your industry and others from across the world.

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