Customer Relationship Management Next Generation (CRM NG)

| Point of View

In today's increasingly competitive markets, real stakes of companies should be able to react immediately to what is happening, identify potential opportunities for increasing revenues and improve customer satisfaction. For long-term survival in the market, retaining end customers is a must. Companies have to pay utmost attention to customer satisfaction. It has to be at the top of companies’ agendas to create a positive future customer experience.