Finance in Multichannel Retail

| Point of View

Improving the Customer Proposition through Effective Finance and Enterprise Performance Management

In the digital world, customers expect an increasingly sophisticated shopping experience. Retailers that have met these expectations by delivering a seamless, consistent proposition across all channels are securing a competitive advantage. Leading retailers are further enhancing their customer’s experience by leveraging Finance and Enterprise Performance Management (“EPM”) in their transition to operating in a multichannel environment.
High performing finance functions support the move to multichannel by ensuring that back office processes enable the customer experience. Further, they help shape a P&L structure that encourages growth across the whole channel portfolio by incentivising the right behaviours in senior management.