Capgemini’s Rightshore™ allows M�lnlycke Health Care to offer year round support services to users.
We have found that Capgemini’s Rightshore concept gives us a very good balance between high front-office competence and qualified, cost efficient back- office resources. A strategic mix which we intend to utilize further. Stefan Fransson, CIO, Molnlycke Health Care
M�lnlycke Health Care is a leading manufacturer and supplier of single-use surgical and wound care products, with production sites located world-wide.
SAP R/3 is used as the global ERP system within the group and includes areas such as finance and controlling, sales and distribution and supply chain. To increase efficiency and enhance customer support, M�lnlycke Health Care wanted to secure 24-hour year round support to end-users.�
After global roll-out of an ERP solution based on SAP by Capgemini, existing Applications Management services were transformed into a world-wide support center based on Capgemini’s Rightshore� concept. Comprising a back-office of SAP expertise from Capgemini India and a client facing front-office in Sweden, this facilitates 24x7 support services dedicated to the Group.
With Capgemini’s distributed delivery approach in place, M�lnlycke Health Care has access to SAP expertise as needed so that end-users can focus on adding value to customers. The Group enjoys a reliable and flexible delivery operation for its business support world-wide, as well as attractive cost levels for IT support.