Labor/Unemployment Modernization

High unemployment, reduced budgets, and an overall pressure to do more with less typify the challenges faced by today’s Unemployment Insurance (UI) agencies. Add to this current computing technologies that struggle to support governments in the efficient, fair, and transparent administration of UI laws and policies, and the need for modernization is clear.

We draw on extensive state, government and UI consulting experience to offer an impressive business rules-based solution to these challenges, known as ACUITY.

Consolidating relevant information for efficient and effective UI

Capgemini’s highly sophisticated web-based solution provides accurate data, optimizes agency processing, reduces paper processing, and minimizes cost. We have developed it in response to the need for Unemployment Insurance agencies to address a number of issues, including:

  • Fraud, Waste and Abuse
  • Payments to Claimants
  • Poor Customer Service (to Claimants and Employers)
  • Lack of Adherence to Department of Labor Performance Measurements
  • Inefficient Agency Operations

Through online self-service for claimants and employers, sophisticated rules-based fact finding, and a powerful case management process, our solution is enabling UI agencies to:

  • Improve fact finding through an integrated database that allows for quick responses to UI issues
  • Reduce the impact of improper payments through a focus on prevention rather than recovery
  • Promote self-service for claimants and employers through online integrated information data sources
  • Increase agency performance through the implementation of an integrated tax, benefits, and appeals database and a sophisticated modification of agency business rules
  • Transition to a paperless environment via a platform

Tangible results

We have already helped many states realize the benefits of some of the core components of software products utilized in our ACUITY solution. With experience in multiple UI state agencies, our solution can help our clients achieve:

  • Significant reduction in issue backlogs
  • Annual savings in operational costs
  • Increased data accuracy
  • Reduction in cycle time depositing employer payments into trust fund accounts
  • Staff time made available to focus on value-added services, such as re-employment and fraud investigation.