Senior Associate - Tech Support- Mumbai

 

 

Short Description

 

Senior Associate - Tech Support - Mumbai 

 

 

 

Qualifications

 

Any graduate

 

 

 

Job Responsibilities

 

Should have 2.5 to 5 years of experience in :

·         Technical Support, service desk operation, Incident management, Project Co-ordination.

·         ITIL, SLA, Network monitoring, AMC, Roster making, call co-ordination, customer service.

·         Voice support, Helpdesk, Application support.

·         Basics of knowledge Networks i.e. LAN, WAN, MAN & Problem management, Ticketing, Asset Management.

·         Should be flexible working in shifts