The 2014 Retail Banking Conference - FT

  • April 29, 2014
  • 40 Liverpool Street, EC2M 7QN, London, UK
  • Andaz Liverpool Street Hotel

The 2014 Retail Banking Conference with the Financial Times is designed for senior banking executives. FT Live has a reputation for delivering very senior board level audiences to attend a wide range of world class thought-leadership events across the globe for nearly 40 years.

Securing the trust and loyalty of customers is vital for the success of any retail bank, but the full extent to which customer experience must drive all business decisions is only just beginning to filter through. The rise of digital has transformed the financial landscape, forcing banks to rethink their services and operations to meet the increasingly high expectations of their customers. Integrating customer engagement strategies with social media is also becoming a key priority. Faced with the challenge of responding to these developments and finding new revenue sources, while also controlling costs and meeting regulatory requirements, how quickly can institutions adapt in order to survive in today’s tough market?

Now in its third year, the 2014 Retail Banking Conference will reveal the findings of the 11th annual Capgemini and Efma World Retail Banking Report, in which17, 000 banking customers and over 125 banking executives offered thoughts on their banks’ approach to customer-centric banking. We will be hearing from industry leaders for insights into the trends which are currently shaping retail banking in Europe, and the risks and opportunities they face in the future.

This event has been produced to meet the needs of:

  • Heads of Retail Banking
  • Heads of Operations
  • Heads of Risk
  • Heads of Marketing


  • Jean Lassignardie, Global Chief Sales and Marketing Officer, Capgemini FS will present the key take away from the World Retail Banking Report 2014.
  • Rosemary Stark, Head of UK Banking, Capgemini FS, will participate in a panel discussing banking for the future.

Event Venue

Andaz Liverpool Street Hotel
40 Liverpool Street
EC2M 7QN, London, UK

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